Mercedes Santiago, Marketing Coordinator at MoxiWorks | March 24, 2020
It’s a time of global uncertainty, due to COVID-19, the epidemic that has disrupted the world. We’ve seen the anxiety-inducing statistics on job uncertainty, food scarcity, deaths, and more. The combination of it all is showing us the true magnitude of the current state of our world. While we’re not sure of what’s to come for certain, we know as a community we must jump in and help where we can.
“The greatness of a community is most accurately measured by the compassionate actions of its members.”
– Coretta Scott King
Real estate brokers are an integral part of their communities and experts in the residents, businesses, and structures that make a neighborhood ‘home.’ As such, brokers and their agents are poised to be great community leaders and supporters during this time. We’ve put together a list of recommendations and want to hear from you as well!
1. Support local restaurants
Seattle streets are much quieter these days for obvious reasons, with one of them being the empty tables in restaurants — a trend fast occurring across the country. We know we can’t dine-in, but don’t forget that many restaurants are offering take out, and it’s essential to their survival. Support your community by ordering takeout.
Fun idea: Virtually cater for your agents! Let all agents order lunch on you for company moral! Share your support on social media to encourage others to follow in your footsteps! Not only can you promote positivity and camaraderie amongst your company, you continue to support your market’s economy.
2. Check in with your neighbors
These times are difficult for many, physically and mentally. You could be struggling personally to care for someone who’s been infected with COVID-19. Or, perhaps you’ve upended your day-to-day routine and are now working from home. Especially difficult, maybe you’re self-isolating due to a pre-existing condition and feel uncertain about your safety. While we shouldn’t be physically close to each other, with technology we have the ability to all stay connected. Even from miles away, what you post online has the ability to shift someone’s mindset on the situation. Let’s keep content optimistic, light-hearted, and inspiring to keep our mental states up high.
Fun idea: check-in with your partner businesses like mortgage lenders, moving companies, or home repair persons and share each other’s stories.
3. Reach out to nonprofits
Many nonprofits around your city are constantly providing shelter, food, and support for members of your community — even during pandemics that close other public places. Call around to local nonprofits and decide who needs what most. In our current situation, these groups are running out of food to distribute. Feeding our community and staying healthy is important for us to move past this.
4. Help seniors who are most at risk
It’s a fact that older people and people with pre-existing health conditions are most vulnerable to COVID-19. There are multiple things we can do to keep this group of people healthy and safe.
- Grab groceries for those who are at risk or those that are shut-in. Drop the groceries off at their door to keep your distance.
- Facetime self-quarantined individuals to keep them socialized and less lonely
- No tech? Start a letter-writing campaign to individuals in nursing facilities who can’t visit their friends and loved-ones face to face currently.
Now is the time to think outside your office walls and see how you can help your community.
Together we can accomplish so much more than we can alone.
As someone who owns or manages a residential real estate brokerage you know the challenges of creating success for your
agents. Success means different things to each agent. They have different life and financial goals and are on different paths to meeting those goals. One agent may need help with listing presentations, while another needs to find better work and life balance. This individuality means the only way to help them is with personalized communication. That’s where it gets hard for you to scale.
The Challenge for Managers
Sure, some of your agents pay for a professional coach, but most don’t. Or they try one and don’t renew their contract. This means the ball is in your court to help them do the right things at the right times. It’s up to you to provide some coaching to give them ideas, feedback and most importantly, accountability.
For most managers this is challenging. Providing accountability in a timely way means meeting regularly with your agents. In a typical office with 20-50 agents the only way to accomplish this is with tools and processes that make it easy for both the agent and the manager.
The Moxi Engage™ Manager Dashboard is the tool designed specifically to help managers coach their agents. It allows managers to review activities and transactions, their percent to financial goal, and perhaps most importantly, jot down and save some meeting notes. This helps managers remind agents about what was talked about last time, providing
The most successful offices with Moxi Engage are the ones coaching their agents and utilizing the Manager Dashboard. The benefits are numerous when you have well-coached agents. Successful agents:
- Feed off themselves and give each other inspiration
- Often mentor new agents very effectively
- The offices are more fun and you retain more agents
- Agents naturally draw other successful agents to your brokerage
“Coaching Your Agents to Success” is a free eBook written by Moxi Works. It’s packed with useful tips for coaching agents, and these don’t require a manager dashboard. Any manager can use them.