MoxiWorks May 1, 2020

Words of Wisdom

By Mercedes Santiago, MoxiWorks Marketing Coordinator

We’ve read countless articles on tips to work from home, and plenty of webinars on the adapting state of our world: How to set up your home office, how the industry is changing, and what’s to come… Each are just as important as the next, but with the immense amount of content being pushed out to you virtually, it’s easy to miss the valuable words from industry leaders.

We’ve compiled some of the valuable quotes and conversations all in one spot for you. It’s time to focus on the future and recovery, and these industry leaders quoted below bring just that.

MoxiWorks’ CEO, York Baur, brought together four industry leaders in our space to talk about that state of the industry, what they’re doing and what they’ll continue to do moving forward. You can listen to the full conversation right here. In the video, CEO of Ebby Halliday, Chris Kelly, gives his two cents on what he’s learned through this pandemic.

“Definitive communication has been key for us and will continue to be moving forward. Covid-19 has allowed people to dive back into deep connections with one another. When we get to the back side of this health crisis, all of our spears are going to be sharpened as to how we understand the importance of relationships. Just focus on being a helper right now.
– Chris Kelly, CEO, Ebby Halliday

Chris Kelly - coronavirus words of wisdom


We can all agree in our personal lives along with business, communication has increased in unorthodox ways. The unexpected result of virtual communication has improved relationships, productivity, and business cultures. Kelly stated how he rarely was able to take part in sales meetings with the role of CEO, but virtually, he now attends 3 a morning and is able to drop in virtually with ease. Going forward, communication isn’t going to return to what is was, and frankly we don’t want it to.

We had the opportunity to talk with Dan Forsman of Berkshire Hathaway HomeServices Georgia Properties recently. He said,

“The law of inertia: an object at rest stays at rest, until it meets a CEO who is passionate about their agents going to the next level.”
– Dan Forsman, BHHS Georgia Properties

Dan Forsman words of wisdom


We love the passion behind Forsman’s take on Newtown’s First Law. He believes strongly in not only running a successful brokerage, but in helping his agents continue to push forward and move up in their careers. Forsman takes training and coaching very seriously to ensure that his agents. Managers, and even himself do not stay at rest and are constantly evolving and growing. You can listen to their full conversation here (tag the video).

Our podcast REAL with MoxiWorks had Hoby Hanna, President of Howard Hanna Real Estate Services as a guest this past week, which you can give a listen to right here. York and Hanna discussed how we can turn fear into action, covid-19 related and non covid-19 related.

“I’m a believer that leaders need to emerge and say, ‘let’s take advantage of what we’ve learned.’ We may be doing virtual showings for the rest of our lives… people might prefer narrowing down their search virtually to 2 or 3 houses before they step outside and view them. Things have changed, and people need to get out of their shell and adjust to the new normal.”
– Howard W. “Hoby” Hanna, IV, Howard Hanna Real Estate Services

Hoby Hanna words of wisdom


We applaud Hanna in understanding the realistic view of how things simply won’t go back to how they were. Like always, the future doesn’t look exactly like the past, and this situation is no different. Instead of mourning in our past business-norm, let’s get excited and motivated about the opportunities that are now arising.

On an earlier podcast, we interviewed Jeff Detwiler on the topic “Leading Through the Cycle of a Crisis”. Both Baur and Detwiler have experienced multiple downturns thanks to being a long-time member of the industry, and have advice that remains prevalent for past downturns, current, and one’s going forward. Detwiler says,

“You must stay connected and keep your agents focused to avoid fatigue. You do that by trying to diminish the fear that all of us have during a crisis. The medical, the financial, the personal… We need to eliminate uncertainty and build their confidence up in doing so. It’s all about attitude and staying connected.”
– Jeff Detwiler, Long and Foster

Jeff Detwiler words of wisdom


It’s important as leaders to instill calm and security in your agents, and Detwiler is doing just that. Not only does this help during a crisis, but during recovery… Instead of feeling like rock bottom, agents have a strong base to build back up and continue on.

This situation is new for everyone, whether your brand new in the industry or a veteran. We’ve been affected at a personal level, business level, and emotional level. While this situation is unlike any before, it doesn’t mean we can’t learn from the past and get motivated by other leaders who have valuable words to share.

You can find more thought leadership under the links above, or simply head to our covid-19 recovery page at

MoxiWorksProductivityWorking at Moxi December 21, 2017

My Proudest Moment as a Moxian

proudest moment as a Moxian header image By Regina Kelley, Senior Manager, PMO & Quality Assurance

I love what I do here at Moxi! I have been a Moxian for almost five years and have had the opportunity to wear many different hats in that time. My role has morphed and changed, year over year thanks to my amazing and supportive manager, Mark Carlson, who continues to believe in me, challenge me, and give me the opportunity to do what I love – being a leader at Moxi Works.

My proudest moment being a leader here at Moxi has been helping a fellow Moxian grow his own career and watching him become a strong and successful leader. Andy’s journey these past nine months is worth sharing and could perhaps inspire others to grow their own careers as well!

Be an expert or demonstrate knowledge

Andy started his career as a summer intern while he was still in college and rocked the testing world right out of the gate. His performance and attitude earned him a full-time position when he graduated, and over the next six years Andy expanded his knowledge and perfected his craft. He worked hard to grow his testing and technical skills, quickly becoming our team’s go-to-guy!

Find a path, make a plan

In the first quarter of 2017, we were beginning our Quarterly Review Cycle and were talking about his goals and what was next. Our discussion lead me to ask Andy what he enjoyed most about his job and what he does daily here at Moxi. His answer came fast: He enjoyed the technical aspects of testing! He also mentioned enjoying helping his fellow teammates… So we went with it!

I approached our VP of Technology and pitched the idea of this new role on the testing team and after getting the thumbs up we created a new role just for Andy to drive and work toward – a technical lead.

The testing team had never had a lead before, so I asked Andy to do some research and define this new role and with that, a path was created. He created a plan and off he went to work toward achieving this new goal. I am a big believer in employees taking control of their own careers and this is a great example of how to get started. Find a path, and make a plan!

Create opportunities for growth

In order to grow on this new path, to become this new Technical Lead, I had to create new opportunities for him to step up. The more responsibility Andy took on and succeeded at, the more his passion grew for what he was doing, so much so that he even began creating his own opportunities for growth. It didn’t take long for Andy to reach that goal and we had ourselves a Lead.

He was doing so well and gaining so much momentum in his new role, I started asking, what’s next? How do you feel about Leadership and Management? Again, with the quick answer – I’m not interested in that, I like the technical side. But I could see that he did enjoy helping his fellow teammates and mentoring – and he was natural at it! So, I suggested to him a new growth opportunity – to mentor/ manage an intern. Although reluctant at first, he jumped in with both feet.

Check In

After that our weekly check-in meeting dynamic began to change. As the weeks went by it shifted from strictly a test status update to more focused conversations about leading and mentoring on the team. We talked about the best ways to get things done, how to grow his mentee and help others on the team continue their growth. Every week Andy walked away with new objectives and opportunities for him to stretch himself in a different way, a non-technical way.

After a couple months went by I asked Andy how he was feeling about his mentorship, and his answer didn’t come quite as quickly as before – surprisingly, he was really enjoying it! I could see the great leadership potential Andy had, he just needed to see it in himself.

Strengthen what you love

Andy and I will continue to rock the testing world here at Moxi together, and we will continue to push him and give him new opportunities to try different things – even things he may not know he will enjoy.

If you take one thing away from this story, know that you can do this too. Start by asking yourself what you love most about what you do every day, and go with it! Share that with your manager or mentor and look for new opportunities to push yourself outside of your comfort zone and take chances. You won’t know until you try, and you may find a new passion you didn’t even know you had!