By Marc Chouaniere, VP of Marketing, MoxiWorks
It’s no accident that three of the largest and most successful regional real estate brokerages in the U.S. use MoxiWorks – which we extend to help 72 other independent brokerages as well. We pride ourselves on providing best-in-class tools and services to our clients, but what does that mean? Best-in-Class is a set of superior solutions (an entire toolbox) for a given market vs Best-of Breed which is a single tool (a hammer).
While I’m still learning about the intricacies of the real estate industry (I come from a fairly diverse software background), I am very familiar with best-in-class or best-of-breed technology solutions. Best-in-class simply means; Your product or service is what your customers revere as superior and the standard by which all others aspire to. You are the highest level of quality, the benchmark of top performance, the best of the best. Often you are the first to innovate and continually lead in your respective category. I was fortunate to have had worked at Microsoft early in my career to engrain a solid sense of high standards in building and maintaining best-in-class discipline in product execution and team leadership. However, small companies can also quickly catapult themselves to best-of-breed, as is the case with my recent experience at Icertis in the enterprise contract management space. Getting to this level takes deep focus and commitment but staying at the top can be equally as challenging. MoxiWorks was built by agents and brokers that live and breathe real estate every day to deliver one thing; best-in-class.
How we became best-in-class
Best-of-class can be achieved in many ways. At MoxiWorks, our recipe for success comes from a deep connection to real estate (being born out of Windermere), a passion for improving the experience for our agent and broker customers, and a focus on thinking about what’s the next innovation we can bring to our products. This, coupled with a leadership team that hires and nurtures the best talent with the insight to know how to shape the right course or to get out of the way when people need the freedom to push the boundaries of convention. Additionally, we think about the whole market. We align with select partners that benefit the entire ecosystem since we know that no company that is best-in-class can be a solution island.
It’s also several other unique things, like the wonderful depth of collaboration we have. I sit right next to the support desk and hear every day how we can evolve and become better. On my other side I have the development team, who regularly bounces ideas off my team to gain a perspective on how customers might receive a new feature or a change to a current product. Having the entire team under one roof is so valuable when needing to be extremely agile to create the best solutions in the market.
As with my joining MoxiWorks, we have recently been bringing different people onboard with diverse experiences to think outside the box and learn how other industries have brought innovation to their business.
What “best-in-class” means for your agents
Due to constantly having to change out old technology for new technology, agents now have major tool fatigue. Because of this they are ultra-sensitive to new tools, so they need to be thoughtfully integrated in a way that doesn’t take a lot of time or effort (or another password to remember) on their part. When it comes to technology, a brokerage’s value proposition needs to be centered around helping them grow their business and making their lives easier, putting more time and money back in their pockets. Therefore, picking the best tools and services for the type of business that your agents do and the style of your unique brokerage, while minimizing the hassle factor, is essential.
Best-in-class helps you accomplish this. Because we have a strict vetting process, you can rest assured that the Moxi Cloud tools and services are truly best-in-class and choosing amongst them will minimize the need for changing them out in the future, making tool fatigue a thing of the past.
This is all thanks to MoxiWorks having an Open Platform which allows technology and service companies to integrate and share data. Without an Open Platform you would lose a system that makes it easy to find and know when to use the various best-in-class tools and services provided, SSO (single-sign-on), and the data sharing that eliminates the need for data reentry.
Best-in-class doesn’t just mean superior tools for your agents, it means an entire ecosystem seamlessly working together, driving your agents’ success and making their day-to-day life more efficient and rewarding.
By Tiana Baur
Finding the right solution can be tough. Sometimes it feels utterly impossible when you’ve tried tool after tool for your brokerage, only to find that yet again it wasn’t the right fit. The issue is, one solution for one brokerage does not make for the perfect solution at another brokerage. Every business is so unique that a one size fits all approach is begging to crumble and leave your brokerage feeling more fatigue than increased productivity. Getting any flashbacks? There’s a way around it.
We don’t want to be your only brokerage solution. We want to help you build it.
We were founded by a brokerage after years of them feeling the same desperation for the right tools, so we understand where you’re coming from and how detrimental it can be to your business. It’s also why we want to help you find the perfect solution for your brokerage, not tell you what it needs to be. The Moxi Cloud, our open platform, has over 40 tools and services that you can pick and choose from to build the power strip your brokerage has always craved. Think of it as the foundation to build your dream scenario.
Plug-in, plug-out. With an open platform it’s as easy as plugging your new printer in and unplugging your old one.
What’s great about an open platform is you don’t have to toss out all of your tools. Chances are, you like at least one of your tools and you’ve invested precious time and money into it. When you use the Moxi Cloud as your foundation, you can bring over the existing tools you know and love to retain your investment. And if a tool your eyeballing isn’t in our list of 40+ tools and services, we’ll add it to the Moxi Cloud for you! We’ll plug it in.
We don’t force you to do anything that isn’t in the spirit of making your brokerage the best it can be.
A lot of real estate platforms might say that you HAVE to use their websites in order to get their other tools. Not with the Moxi Cloud. And shame on those that force you to do otherwise. We have a website tool too, (and we will probably try to sell you on it because what kind of business would we be if we didn’t?!) but if you have one that your agents love and already know how to use, then maybe you should keep it! In that case, you’re probably looking for a new CRM or interactive presentation tool and maybe you are also in need of a transaction management tool or gifting service – and we can totally help you with that.
The options are endless. But it starts with you.
Change can be scary and bad. It can also be really, really good. MoxiWorks hasn’t gotten to over 60 brokerage clients, over 110,000 agents, and powering the LeadingRE Cloud without doing something right. We genuinely want to help. We want to make your brokerage everything you envision it to be. All we need is a place to start.
Curious what your brokerage solution could look like? Check out the variety of tools and services we have on our open platform and instead of daydreaming about the possibilities, pick up the phone (contact below) and call us! We’re happy to help. Always.
On the heels of our latest exciting announcement that MoxiWorks is powering LeadingRE’s new initiative, the LeadingRE Cloud, we’re now thrilled to welcome a new best-in-class tool the Moxi Cloud: Sisu – an accountability software solution for real estate agents.
Like MoxiWorks, Sisu isn’t just another tech company, its real estate roots run deep. Sisu began a few years ago when a team of real estate agents in Salt Lake City leveraged a system of disciplined tracking and analysis of agent activities to more than double their sales numbers. Recognizing the power of the system they had created, Sisu Founder and CEO, Brian Charlesworth, developed the system of accountability into full-fledged software that gamifies and visualizes the data to increase the top line revenue of agents.
Sisu is built to track sales performance and coach agents to success through powerful data. This data needs to be connected to contacts within a CRM, so agents can use it to grow their relationships. Enter Moxi Engage. The partnership between Sisu and Moxi creates a single point of entry and collaboration between the services. This way the data will be more clean, accurate, and easy to maintain.
Here’s how it works:
Visualize what is achievable
Sisu’s accountability software solution “doubles production with intuitive performance tracking, monitoring, leaderboards, and dashboards, and eliminates duplicate entry with real-time, real estate CRM data sharing.” According to Sisu, real estate agents that consistently track and know their daily sales activities and KPI’s increase sales by at LEAST 100%. As we like to say, the numbers will set you free.
See more, sell more
Sisu also has a mobile app that provides a competitive edge with contact, and appointment tracking and viewing, conversion ratio calculation, pipeline overview, and real-time GCI reporting. This means agents are constantly in the know and reminded of there they stand the steps they need to take to increase their bottom line.
Accountability through visibility
With a simple to use interface, and robust and dynamic sales performance dashboards, Sisu enforces accountability, which we all know is a key aspect when it comes to adoption. It displays real-time scoreboards and leaderboards throughout your brokerage and on your real estate agent’s phones, accelerating competition, creating a fun sales environment, and producing outstanding results.
Motivate, play, win
Inspire increased levels of team performance with a seamlessly linked, online community of peers while empowering them to track, analyze, compare, and filter their leaderboards to measure results. Sisu makes selling competitive, visual, fun and more importantly, highly productive.
With the sales competition in place, agents will be motivated to go out and drive results. With the data stored in the Moxi Cloud and across other brokerage plug and play tools and services solutions, they’ll have all the data they need to be effective. They’ll be able to track down expired listings and previous clients, and the software will automagically log all of their efforts and update the scoreboard.
We’ve said over and over again how powerful data is to your brokerage and your agents. Data is now the most sought-after and powerful commodity in the world. If you’re not using your brokerage data to the fullest, you’re missing out on higher productivity and of course, more profit.
We’re ecstatic to add another like-minded partner to our Moxi Cloud open platform that knows the importance of data. If you’re interested in adding Sisu to your brokerage power strip of tools and services, please contact your dedicated Moxi Account Manager and they’ll get you set up. Want to meet the brains behind Sisu? You can set that up here.
The real estate industry is evolving – don’t get left in the dust
By York Baur, CEO of Moxi Works
Platforms are new to our industry and unfortunately, they’re wildly misunderstood. It doesn’t help brokerages realize the intricacies of them when the term “platform” is being thrown around so heavily. Right now it’s the buzz word dujoure and many of these “platforms” don’t offer or do what they should. There are five core components that a platform should have and offer, which I’ll explain below.
The reality is, you don’t need a transaction platform or a marketing platform, you need a brokerage platform where all of your tools and services such as transaction management and marketing plug in and exchange data.
The importance of picking a platform that is driven by the right company for your brokerage cannot be ignored because you’re going to have to live with this thing for a long time. If you don’t pick the right one, it’s likely that you’re going to have problems in the future and changing platforms is no walk in the park. It’s like switching from Android to iPhone or vice versa – not a trivial change.
The five core components that the platform needs to have and offer are:
1. Property data
2. Brokerage and agent data
3. Consumer data
4. Integration with the cloud environment with Microsoft and Google
5. An API allowing other companies to integrate
A proper platform has a variety of benefits. The first is that it significantly increases the choices of tools and services that a brokerage has and significantly decreases the amount of effort that the brokerage has to put into configuring, supporting, and managing those tools.
The second benefit is the ability of the real estate software industry to innovate at a much quicker pace given that brokerages don’t have to reinvent the wheel since the platform already provides many of the basic services that applications need.
Types of Platforms
Up until now I’ve explained what a platform is, but not that there are different kinds. There are closed platforms and open platforms, and one has many more benefits than the other. The philosophy of an open platform is that it offers the best tools and services throughout its ecosystem and isn’t limited to the tools and services built in house. Here are some definitions:
Open Platform: Has an open API that allows brokerages to plug and play tools and services from multiple vendors, including multiple vendors per category (such as marketing, transaction management, etc.), as they see fit.
Closed Platform: Brokerages are required to take the tools and services from one vendor and a very short list of partners, limiting choice and flexibility.
Think of an open platform as a power strip that lets you plug and play the tools and services you want, and unplug the ones you choose to exchange for new, better ones. Basically, an open platform allows a brokerage to select all of the best tools out there, have them work together, and can change tools at will – hassle free.
If you remember, the great innovation of Windows was when you were able to switch from an HP to and Epson printer and everything magically worked after installing the new printer driver. You didn’t have to do anything to Word, you just hit the print button. It’s that flexibility and integration that you get when having a platform.
Like Microsoft, we don’t pretend to be amazing at everything. We let our brokerages choose the best tools and services out there for their brokerage and integrate them into our platform; our own flavor of Windows. We want the power to stay in the brokerages hands, allowing them to curate the tools and services they think are best for their own agents. Every brokerage is unique and because of it, each needs a unique solution.
What’s an Ecosystem?
There are many ways to describe an ecosystem, but for this application within our industry, this is how I choose to explain it:
“An ecosystem is a collection of complimentary applications all working together, sharing data, that make the whole greater than the sum of its parts.”
Any computer you’ve ever used in the modern age has its own ecosystem. Whether it’s that Epson printer you’re using or the many applications you go through in a day like Skype, QuickBooks, or Adobe, everything works together as soon as you install it. If you don’t like an application, you delete it and get another one. It’s as simple as that; that’s plug and play.
Here’s what a platform’s ecosystem should look like:
Why a Brokerage Should Care
If you think that you can ignore or take your sweet time figuring out what a platform is and what it means to your business – think again.
Look what Keller Williams is doing with the Keller Cloud, for example. Should you care about it? Absolutely – we’re excited that they’re enabling data exchange between their tools to make agents lives easier. What this means to you is that you’re going to have to provide a compelling answer when one of your agents is considering moving to Keller Williams, or you’re trying to recruit talent from them. It is absolutely pertinent that you have an answer for what your brokerage platform is when retaining and recruiting agents.
While we’re fans of the integration the the Keller Cloud is creating, it’s still not a truly open platform. Why? Because Keller Williams corporate is still deciding which tools and services will be allowed to plug-in. An easy way to spot the difference, is if it doesn’t have the five characteristics I mentioned above, it’s not an open platform.
The bottom line is, having an open platform and ecosystem of applications that run on it is the key to agent productivity and retention. Traditional brokerages with old school technology are losing agents to brokerages that have not only embraced tech, but have also invested in it. Investing in a platform will allow your brokerage to look to the future without anxiety holding you back, as long as you pick the right one.
Find out more about brokerage platforms and how they work by visiting this page.