MoxiWorksPress Releases June 23, 2021

MoxiWorks Announces New Scheduling Tool Partner through Instashowing Bringing Agents a Fast and Effective Solution

Agents gain access to Instashowing’s platform making it easier than ever before to schedule and manage showings

 

Key Takeaways:

  • MoxiWorks’ new partnership with Instashowing brings its users direct access to Instashowing’s listing appointment scheduling platform.
  • The new partnership will make Instashowing’s platform available to MoxiWork’s 400,000+ users.
  • Access to Instashowing will streamline scheduling, allowing agents to focus more on thriving in today’s red hot market.

 

(Seattle, WA) – MoxiWorks, the leading real estate technology platform, announced today a new partnership with Instashowing, a technology platform specializing in listing appointment scheduling. This partnership will centralize key parts of the listing agent workflow in MoxiWorks platform and will be in effect and available to MoxiWorks’ 400,000 users as of June 16, 2021.

 

“Showings are a critical part of a listing agent’s business and bringing this product inside agent’s favorite platforms such as MoxiWorks will make the entire experience seamless,” said William Schoeffler, Founder of Instashowing. “The best agents have used multiple apps to manage their business and we’re excited to see the deeper integrations making agents’ lives more seamless. We were attracted to the open platform approach MoxiWorks stands for and this is exactly what we are doing with our open showing API.”

 

Through this new partnership, MoxiWorks users will gain access to Instashowing’s unique platform that will be automatically available when a user creates a new listing. Seller’s agents will be able to add their sellers to a portal so they can control when their home is shown and get property feedback directly. Additionally, both the agents and seller can conveniently manage the appointments and available times within their calendar.

 

This partnership will empower agents to capture more leads from qualified prospects as they book showings on agent and brokerage websites.

 

“The MoxiWorks team is excited to partner with Instashowing and to give our users access to their platform. This partnership will streamline the scheduling process for our users, cutting the time usually spent on scheduling in half,” says Krista Thomsen, MoxiWorks’ Senior Manager, Partnerships & Integrations. “By offering our users a tool to make scheduling easier, they will have more time to focus on helping home shoppers  in today’s competitive market.”

 

To learn more about this integration and how it can benefit your business, visit moxiworks.com and Instashowing.com.

 

About Instashowing

Instashowing is a technology platform specializing in listing appointment scheduling that simplifies the scheduling process for agents. Founded in 2018, this online real estate tool is designed to help agents easily schedule home showings. Instashowing has made the booking process easier and more integrated with the platforms agents are currently using. Find more information at instashowing.com.

 

About MoxiWorks

MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 800 brokerages and more than 400,000 agents nationwide that account for more than 20% of the transactions in the U.S. MoxiWorks’ customer retention over the past seven years stands proudly at 96%. Their integrated tools are centered on sphere methodology that increases agents’ repeat and referral business by 54%, while lowering overall technology, training, and support costs for the brokerage. The open platform known as the MoxiCloud has tools from more than 100 partners that integrate to create unique brokerage solutions. Find more information at moxiworks.com.

MoxiWorks – Let’s sell more homes together 

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For more information on this topic and other press inquiries at MoxiWorks, please contact Jordan Barrish at Jordan.barrish@moxiworks.com. 

MoxiWorksPress Releases May 21, 2021

Virtuance Partners with MoxiWorks, Bringing Agents an Efficient and Reliable Photo Solution

Through this partnership, MoxiWorks users will have access to Virtuance’s AI-powered HDReal® images, 24/7 online booking services, and their national network of professional photographers

 

Key Takeaways:

  • Virtuance partners with MoxiWorks to bring agents direct access to Virtuance’s photography and virtual tour services
  • The new partnership will connect Virtuance’s national network of professional photographers with MoxiWork’s 400,000+ users.
  • Full integration will be available soon

 

SEATTLE, Wa. (May 21, 2021) – MoxiWorks, the leading real estate technology platform, announced today a new partnership with Virtuance, a technology company that provides real estate marketers with professional photography and virtual tours nationwide. Virtuance offers AI-powered HDReal® images among other visual marketing  services including virtual tours, 360° panos, and drone photography.

 

“MoxiWorks and Virtuance are aligned in our goals of using technology to create more effective, simpler solutions for real estate professionals all the way from pre-listing to close. This relationship is a big win for brokerages, agents, and homesellers,” said Jeff Corn, Co-Founder and CEO of Virtuance. “We’re thrilled to partner with MoxiWorks to provide their customers seamless integrations into Virtuance’s suite of visual marketing services.”

 

Through this partnership, Virtuance will connect MoxiWorks users with professional photographers around the country through scheduling available on their online platform 24/7. Once the shoot is scheduled, Virtuance processes the images through a series of 25 proprietary algorithmic adjustments powered by AI to deliver high quality images the day after the photoshoot.

 

“In today’s low-inventory market, agents need to compete more intensely, and we’re excited to arm MoxiWorks clients withVirtuance’s advanced technology”, says Krista Thomsen, MoxiWorks’ Senior Manager, Partnerships & Integrations. “Virtuance offers an effective and reliable service that delivers great results to agents allowing them to enhance their listings and generate more success.”

 

The new partnership will connect Virtuance’s nationwide network of photographers with MoxiWork’s 400,000+ agents.

 

To learn more about this integration and how it can benefit your business, visit moxiworks.com and virtuance.com.

 

About Virtuance

Virtuance is a technology company that connects real estate marketers with professional photography and 3D virtual tours nationwide. Founded in 2010, Virtuance empowers real estate brands to efficiently scale by offering consistent images powered by their HDReal® technology, world-class support, and a network of hundreds of photographers, providing a streamlined and delightful experience for selling and renting properties. Learn more at virtuance.com.

 

About MoxiWorks

MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 800 brokerages and more than 400,000 agents nationwide that account for more than 20% of the transactions in the U.S. MoxiWorks’ customer retention over the past seven years stands proudly at 96%. Their integrated tools are centered on sphere methodology that increases agents’ repeat and referral business by 54%, while lowering overall technology, training, and support costs for the brokerage. The open platform known as the MoxiCloud has tools from more than 100 partners that integrate to create unique brokerage solutions. Find more information at moxiworks.com.

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MoxiWorks – Let’s sell more homes together

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For more information on this topic and other press inquiries at MoxiWorks, please contact Jordan Barrish at Jordan.barrish@moxiworks.com.

Press Releases September 8, 2020

Commission Confidence with eCommission, now a MoxiWorks cloud partner

SEATTLE, Wa. (September 8, 2020) – MoxiWorks, the leading real estate technology platform, and eCommission, the number one provider of commission advance services to real estate professionals, have announced a new partnership that will give MoxiWorks’ clients access to earned commissions prior to an estimated settlement date.

For 20 years eCommission has been helping agents control the timing of their commissions. Not a loan, but a way to control your business cash flow and win more sales, eCommission exchanges a portion of a future commission for a fee, to get funds advanced before closing.

We are excited to partner with MoxiWorks to give users the flexibility to conveniently access their commissions whenever they want them,” said eCommission Founder & CEO, Sean Whaling. “Working capital is important for every business. Our service makes it easy for agents to have the income consistency needed to keep their businesses running smoothly.”

With thousands of satisfied customers and over a billion dollars advanced, eCommission is proven at funding pending commissions on an agent’s schedule.

“We’re thrilled to have eCommission join our cloud partner network,” said Krista Thomsen, MoxiWorks’ Senior Manager, Partnerships & Integrations. “Giving brokers and their agents a trusted resource to control their business cash flow means keeping things moving even during times of uncertainty.”

To learn more about this partnership, or to apply for a commission advance, visit www.ecommission.com/moxiworks or contact your MoxiWorks account manager.

About eCommission
eCommission is the leading provider of working capital to real estate professionals since 1999, with more than $1.4 billion of commissions funded to satisfied customers nationwide. eCommission is a nationally endorsed alliance partner to the industry’s largest real estate brands, independent brokerages and technology companies. More information can be found at www.eCommission.com.

About MoxiWorks
MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 260 brokerages and 340,000 agents nationwide that account for more than 13% of the transactions in the U.S. MoxiWorks’ customer retention over the past seven years stands proudly at 96%. Their integrated tools are centered on sphere methodology that increases agents’ repeat and referral business by 54%, while lowering overall technology, training, and support costs for the brokerage. The open platform known as the MoxiCloud has tools from more than 50 partners that integrate to create unique brokerage solutions. Find more information at moxiworks.com.

MoxiWorks – Let’s sell more homes together

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For more information on this topic and other press inquiries at MoxiWorks, please contact Jordan Barrish at Jordan.barrish@moxiworks.com.

Press Releases July 9, 2020

Vertical Advertising Platform, Audience Town, joins MoxiWorks Partner Program

The partnership gives MoxiWorks clients access to the smart advertising platform for real estate

 

SEATTLE, Wa. (July 9, 2020) – MoxiWorks, the leading real estate technology platform, has announced a new member of its MoxiCloud Partner Program, Audience Town. Audience Town is a vertical advertising platform for real estate companies that makes it easy and affordable to reach real estate audiences on the web through its enhanced data solutions. Audience Town’s predictive data sets not only find movers but help brands engage with them more efficiently.

Audience Town logo “MoxiWorks’ platform for real estate brokerages is unparalleled in the marketplace,” says Ed Carey, Founder & CEO of Audience Town. “With this partnership, brokerages are able to unlock audience data at increased scale, making it more efficient than ever to reach qualified movers in their home buying journey.”

Audience Town believes in doing more than just generic advertising. By using Audience Town’s data and insights, MoxiWorks clients can reach qualified, new customers before they are even ready to move from consideration to the true interest and action phase of their buying and selling journey.

“The MoxiCloud Partner Program was designed to connect our clients with the experts in the industry,” said Krista Thomsen, MoxiCloud Partner Manager. “Audience Town is helping to turn real estate advertising on its head, and we are thrilled to be able to offer MoxiWorks clients access to their solution through our partner program.”

Audience Town joins the more than 50 partners who are part of the MoxiWorks open cloud network, giving brokers access to more options for all of their business needs. As part of this parentship, MoxiWorks clients will get preferred rates and packages.

To learn more about the partnership, visit moxiworks.com or contact your MoxiWorks account manager today.

About Audience Town
Audience Town, the leading vertical advertising platform for real estate marketers, launched in 2018 to offer smarter digital advertising solutions for the real estate industry. Audience Town’s proprietary software platform processes the consumer behaviors of hundreds of millions of people and analyzes them for key identifiers, making it possible to predict who is going to move 5-6 months ahead of time. With omnichannel marketing capabilities, Audience Town has access to over four billion touchpoints a month, allowing marketers to easily and affordably reach their target audience at scale. Clients include residential and commercial real estate companies as well as home-related marketers.

Audience Town is headquartered in Newark, NJ. Learn more at www.audiencetown.com.

About MoxiWorks
MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 260 brokerages and 340,000 agents nationwide that account for more than 13% of the transactions in the U.S. MoxiWorks’ customer retention over the past seven years stands proudly at 96%. Their integrated tools are centered on sphere methodology that increases agents’ repeat and referral business by 54%, while lowering overall technology, training, and support costs for the brokerage. The open platform known as the MoxiCloud has tools from more than 50 partners that integrate to create unique brokerage solutions. Find more information at moxiworks.com.

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For more information on this topic and other press inquiries at MoxiWorks, please contact Jordan Barrish at Jordan [dot] barrish [@] moxiworks.com.  

Moxi PartnersOpen Platform October 4, 2018

Welcome to the cloud, reeazily!

reeazily back-office

Last month we announced our newest Moxi Cloud partner and the latest tool available to our clients: reeazily! We’re beyond excited to add them to the Moxi Cloud. What do they do? reeazily is a cloud-based solution that makes transaction accounting and agent billing easy. Through its intuitive interface and strategic integrations (more on this later), the technology eliminates duplicate entry and streamlines processing deals. Basically, it’s the ultimate back-office solution for brokerages!

A little bit of background on reaazily: In 2005, reeazily developed a SaaS solution for real estate franchise membership management, billing, and reporting, which serviced a network of 160 offices. In 2016 they launched broker.EZ, a full brokerage back-office solution built on the same platform. The brokerage back office solution, broker.EZ™, integrates with QuickBooks Online for accounting and DocuSign for transaction management, which are already partnered with the Moxi Cloud.

Workflow Made “EaZy”
Large brokerages and organizations can manage membership and transactions through a central portal providing oversight and compliance. Their fully prorated billing system integrates with QuickBooks to provide a complete accounting solution – we’re in love!

Brokerage Back-Office
Keep your office running like never before. This extension of region.ez™ can support affiliated offices or serve as a standalone service for individual brokerages. Their plans allow you to streamline billings and automate commission deductions.

MoxiWorks Integration
Reeazily will integrate and leverage data from the Moxi Cloud, streamlining day-to-day processes. Their brokerage back office solution, broker.ez™.

Why do we love them?
In a world of few and far between options for brokerage back-office tools (not to mention many of the ones out there are outdated) reeazily is a shining beacon of hope and awesomeness. They not only understand the industry extremely well, but they have committed to building a true and viable back-office solution. They have an amazing product with amazing people that stand behind it.

Interested in getting reeazily for your brokerage? Simply contact your dedicated MoxiWorks Account Manager. For more information on this new Moxi Cloud partnership, please go here.

Press Releases September 18, 2018

reeazily Partners with MoxiWorks, Joining their Extensive Open Platform Network

SEATTLE, September 18, 2018 – reeazily, a real estate back-office and accounting solution, has recently partnered with MoxiWorks, a fast-growing real estate technology company. reeazily joins over 40 other best-in-class brokerage solutions that live on the MoxiWorks open platform, known as the Moxi Cloud.

reeazily is a cloud-based solution that makes transaction accounting and agent billing easy. Through its intuitive interface and strategic integrations, the technology eliminates duplicate entry and streamlines processing deals.“There was immediate synergy with MoxiWorks, as they are passionate about delivering quality solutions for brokerages. Connecting Moxi Cloud’s innovative data platform to reeazily’s automated workflow engine will provide mutual clients an efficient and modern back office,” said co-founder, Casey Reagan.

In 2005, reeazily developed a SaaS solution for real estate franchise membership management, billing, and reporting, which serviced a network of 160 offices. In 2016 they launched broker.EZ, a full brokerage back office solution built on the same platform. The brokerage back office solution, broker.EZ™, integrates with QuickBooks Online for accounting and DocuSign for transaction management, which are already integrated with the Moxi Cloud.

“There are limited and outdated options for broker back office tools. MoxiWorks is excited to partner with reeazily, who understands the real estate industry needs and is committed to providing a great solution,” said Kylah Searing, Director of Moxi Cloud Partnerships and Integrations. reeazily will integrate and leverage data from the Moxi Cloud, streamlining day-to-day processes.

MoxiWorks plans on continuing to grow their open platform, adding more best-in-class technology solutions in the industry. With their 40+ partners, MoxiWorks also has their suite of tools they build in-house, including a CRM, interactive CMA tool, recruiting system, websites, intranet, and a series of marketing tools.

About reeazily
Created as a solution for RE/MAX Northern Illinois in 2005 to manage their franchisor operation, it supported a network of independent offices closing with as much as $380 million in commission. reeazily was spun off in 2018 to focus on delivering a better brokerage back office. reeazily is real estate workflow made EaZy. More information at reeazily.com.

About MoxiWorks
MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 110,000 agents and 60 brokerages nationwide. MoxiWorks’ integrated tools are centered on sphere methodology that drastically increases agents’ repeat and referral business by 40%, while lowering overall technology, training, and support costs for the brokerage. Named one of the 10 Best Cloud Solution Providers of 2018 by Industry Era, the open platform known as the Moxi Cloud has tools from more than 40 partners that plug and play to create unique brokerage solutions. MoxiWorks also powers the LeadingRE Cloud. More information at moxiworks.com.

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For more information on this topic and other press inquiries at MoxiWorks, please contact Tiana Baur at tiana@moxiworks.com. For more info on reeazily, please contact Casey Reagan at casey@reeazily.com.

Moxi PartnersOpen Platform July 23, 2018

Introducing: HomeActions Email Marketing

A complete email marketing system to keep your agent’s pipelines full.

We’re stoked to introduce our newest Moxi Cloud partner, HomeActions! We’ve partnered with HomeActions to provide an easy email marketing solution to our client brokerages. Not only is their tool intuitive, it instantly turns agent’s email marketing efforts into a goldmine.

What is HomeActions Email Marketing?

HomeActions is an e-Relationship platform that starts out as an e-newsletter but ends up as a flawless conversation starter and lead-gen system with the help of their amazing content and tools.

The Ultimate Email Marketing Database

HomeActions helps your agents consolidate their contacts and create their very own exclusive marketing database.

Extensive Metrics

HomeActions provides extensive metrics for their e-newsletters. See when someone opens the newsletter, clicks a link and get immediate feedback as readers respond to how well they liked a given article.

Knowing who is engaging with what content makes it easy to know who to direct your marketing efforts at and who you should pick up the phone and call asap.

In-Demand Content & Widgets

HomeActions delivers content and articles your readers will love that triggers predictive behavior. They drive traffic to an agent’s CMA request page and even works with TrendGraphix reports!

Neighborhood 360

Neighborhood 360 is their newest feature. Recipients can get the “Inside Scoop” on any neighborhood they wish. Home value estimates, cost of living data, demographics, lifestyle data, school info, nearby sold properties, and so much more. This widget covers 150 million street addresses and neighborhoods!

MoxiWorks Integration

HomeActions is integrated into the Moxi Cloud and streamlines an agent’s day-to-day with their Moxi Engage CRM.

Think of HomeActions as the frosting and cherry on top of Engage. It gives the agent the ability to upload their exclusive HomeActions database into their email in the correct format to connect to MoxiWorks tools. That means their CRM and email marketing efforts just got a whole lot sweeter.

Find out more about HomeActions here and read the official press release here.

Press Releases July 12, 2018

MoxiWorks Adds Exclusive Email Marketing System, HomeActions, to Moxi Cloud Open Platform

SEATTLE, July 12, 2018 – MoxiWorks, a fast-growing real estate tech company, has recently added HomeActions to their comprehensive open platform network known as the Moxi Cloud. HomeActions joins over 40 best-in-class partners that plug into the cloud.

HomeActions is an e-Relationship platform. It’s a complete email marketing system with an e-newsletter and lead-generation system all in one, focusing on predictive metrics that turn engagement into Conversation Starters. HomeActions builds a database for the agent from their sources such as Facebook, LinkedIn, the MLS, and all email systems. Once enrolled, contacts become exclusive to the enrolling agent.

“What we like most about HomeActions is that they help agents get their marketing database set-up and then focuses the email communications on that specific and unique segment of their sphere. HomeActions delivers in-demand content and widgets that portray the agent as an advocate. This is a great match for our Moxi Engage sphere-centric philosophy,” said Kylah Searing, Director of Moxi Cloud Partnerships and Integrations.

HomeActions is integrated into the Moxi Cloud and Moxi Engage CRM. Agents can upload their custom-made database into their Moxi Engage account for streamlined marketing efforts. Albert Clark, HomeActions President and Co-Founder, sees the combined efforts helping the agents focus on the right segment of their sphere. “We all know real estate is a numbers game and the more we can get agents (through MoxiWorks and HomeActions) in front of their growing sphere, the more deals will come about.”

HomeActions newest feature, Neighborhood 360, allows consumers to get an “Inside Scoop” on any neighborhood they wish. Home value estimates, cost of living data, demographics, lifestyle data, school info, nearby sold properties, and more with the click of a button. It now covers 150 million street addresses and neighborhoods.

Mike McHenry, VP of Moxi Cloud Partnerships and Integrations said, “HomeActions provides an awesome marketing solution with readymade content for agents who need to stay in-flow with their sphere of influence. Fully integrated into the Moxi Cloud, we share several mutual clients with them and enjoy a great relationship with Albert and his team.”

About HomeActions
HomeActions LLC is a digital marketing and lead-generation solution with engaging content and interactive widgets delivered on behalf of real estate agents. The HomeActions platform provides automated prospecting and marketing delivered biweekly via email to a professional’s sphere of influence. With instant lead access, and robust predictive metrics, the system has the capability to generate real-time leads and top-of-mind awareness while nurturing relationships that lead to the agent’s long-term success. More information at HomeActions.net.

Case Study: tinyurl.com/yat4cgue

About MoxiWorks
MoxiWorks is a comprehensive open platform system for large residential real estate brokerages that serves over 110,000 agents and 60 brokerages nationwide. MoxiWorks’ integrated tools are centered on sphere methodology that drastically increases agents’ repeat and referral business by 40%, while lowering overall technology, training, and support costs for the brokerage. Named one of the 10 Best Cloud Solution Providers of 2018 by Industry Era, the open platform known as the Moxi Cloud has tools from more than 40 partners that plug and play to create unique brokerage solutions. MoxiWorks also powers the LeadingRE Cloud. More information at moxiworks.com.

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For more information on this topic and other press inquiries at MoxiWorks, please contact Tiana Baur at tiana@moxiworks.com. For more info on HomeActions, please contact Albert Clark at aclark@homeactions.net or 570-510-3507.

Productivity July 5, 2018

3 Steps to Change Your Focus from Software to Success

By Jessie Trapp, Marketing Coordinator 

moxiworksIn the world of real estate, we all hear the seemingly constant buzz about the ever-evolving technology that is shaking up our industry. The traditional ways in which real estate has been conducted are slipping away, and brokerages and agents alike are being left scrambling to define what they do, and exactly how they ought to do it. The movement to incorporate technology into real estate practices is tempting and, in many aspects, necessary to keep up and maintain a competitive edge. The pressure to stay current with the movement can be daunting, in fact, 48% of all real estate firms consider keeping up with the tech advancements to be one of the most significant challenges they are facing today. The question that arises here is: what technology does one actually need in order to achieve success?

When searching for new software for your brokerage, make sure you’re confident when it comes to exactly what benefits you are hoping to gain from bringing it on board. Further, that you’re aware of the tools you will need in order to fully utilize it. The process of acquiring new software can be costly and have the potential to put a major strain on the financial health of your brokerage if done incorrectly. Simply handing your agents a fancy new program and leaving it at that won’t anyone any good, and definitely won’t rock your agent’s socks off. In order to see the jaw-dropping ROI you are looking to get out of your software, it will require you to invest the time and money into the implementation process so that your agents are continuously being trained on how to use it and actively receiving value from it.

In light of this, avoid the common mistake of buying technology solely for the sake of buying technology. Instead, raise your bar high and purchase software that you deem absolutely essential in order for you to achieve success, and then gear your efforts toward making sure that you are getting everything you possibly can out of it. After all, what’s the point of having flashy technology if you don’t get value from it? No point. The answer is that there’s absolutely no point to that at all.

Here are a few steps we suggest you consider taking before sealing the deal to maximize your success:

Step One: Clearly define your goals.

Look beyond the buzz and clearly define what you are hoping to achieve by incorporating new software into your business. After you decide on a goal, articulate what metrics you will use to gauge when you’ve successfully reached it. Clearly you want your goals to be centered around the main interests of your company. Here are a few that we here at MoxiWorks like to focus on:

  • Improving the quality of your marketing efforts
  • Increasing lead generation
  • Strengthening CRM
  • Increasing agent productivity
  • Retaining current agents
  • Recruiting rockstar new agents

The main takeaway here is clarity. Be able to state what your goal is, and how you will measure its success.

Step two: Look for the missing parts.

Once you define your goals and establish your metrics, it’s then time to create a game plan for how you will go about achieving them. This requires first conducting extensive research within your brokerage to ensure that you are utilizing the skills you already have, making worthy investments in the technology, and avoiding the expensive mistake of double-dipping in resources. Start asking questions to get a clear insight into what you already have covered, and what you will need to look externally to find.

  • What types of resources do you already have within your brokerage that can help you reach your goals?
  • What steps can’t you complete without the implementation of new technology?
  • What does your timeline for onboarding new technology need to look like?
  • Will you need your technology partner to supply onboarding assistance and continuous training, or do you have tech savvy agents that can support others in the process?

Asking questions like these will assist you in finding the missing pieces within your own team, and help you pinpoint exactly what you will need to get out of your technology partnership.

Step three: Treat yourself to a technology shopping trip.

After you discover what kind of technology you need, it’s time to begin the hunt for the right company to partner with. Taking the time to complete the previous steps beforehand will make this process much more straight forward. Make sure to compare different options and take on a “What can you do for me?” approach. Brush up on the major players for that kind of software in order to be perceived as educated and become more likely to get a better price.

At MoxiWorks, we know that you have a unique set of goals and needs. This is why we created the MoxiCloud, an open platform of tools that are designed to help you reach your goals within a variety of different segments of your business. We even have a team of amazing Account Managers available to help your onboarding run as smoothly as possible and ensure that your agents have the tools they need to achieve incredible levels of success with our platform. Our clients are happy with our plug-and-play style, and we want you to be too. Take a look at what they have to say.

Working at Moxi May 25, 2018

Moxi Products: Why We Thrive on Agent Feedback

By Connor Baldwin, Technical Product Manager

As seen in Mile 62 eMagazine

feedbackOur goal as an organization is to make agents’ lives easier, and brokerages more profitable with our technology solutions. How could we possibly do that? There is such a wide variety of agents and brokerages in this industry, we could easily spend our entire year’s budget on user research and we still might not even get it right. So, you know what we do? We listen.

How do we listen?
We do it actively. We take cues from the people who give us feedback and dig deeper into that topic they are discussing with us. Examples of this are in abundance at MoxiWorks. Our Customer Support team, a vital part of our company, do this with our end-user’s every single day. They receive feedback through a variety of mediums and immerse themselves into what our biggest user group is saying.

Then we have our Account Management team – they have calls with all of our clients every single week and are always ready when something urgent comes up. They talk to some of the most important people at our client brokerages; the people who know and care about their agents as if they were family. We also have our Sales team talking to prospective clients to understand their potential needs, along with our Executives talking to partners and industry experts, and it all ends up back with us.

Our team (Product), then receives this expertly mined information and we analyze it. Once it has been analyzed, then we decide to spend some money and do user research on the things that this feedback has helped us deem as meaningful. This usually involves interviewing users and running usability tests. These are both time consuming, but they help validate our assumptions, give us new insight into the lives of our users, contribute to building out of extensive user personas, and help us address our user’s true pain points. These two exercises are essential to getting it right the first time, which saves everyone time and money.

Why do we listen?
This is an even longer list, so I will just talk about my three favorites.

One – we listen because we want to build brand loyalty. We want to strengthen our relationships with our client’s operators all the way down to their agents. It is important to us that they feel like they have a say in the evolution of our products. This shows them we truly value their opinions and it helps us grow with our clients. Hey, and maybe they will recommend us to a friend.

Two – we listen because we flat out want to build better products. These are our users, they know the products really well and they are associated with real world use cases. The information we get from them allows us to make valuable changes to our existing products and build badass new ones. This will help retain those who are near and dear to us, as well as add more folks to the Moxi family.

Three – we listen because we want to learn market trends. I know what you’re thinking, the third one is a little more specific than the first two. Cut me some slack though, I’m on the product team. The feedback we get from our various sources all has a ring to it. It signifies change in the industry. A basic example of this could be, “We want you to add/change this feature because there was a shift in the industry. Its original use is no longer helping our agents increase their productivity and our brokerages bottom line.” Ok, that was a poor example, but you get what I’m saying. All this feedback we receive paints a huge picture of the real estate industry and its volatility, and that is awesome, because that picture helps us not only plan for the future but drives us to innovate.

There is a phrase that is thrown around quite a bit in our company. It goes, “What got us here, won’t get us there.” This is especially relevant to gathering feedback from our users. Where simply letting feedback roll in from agents and higher-ups may have done the job two years ago, that is not the case now. In order for us to continuously improve our products we must find new ways to gather feedback. We must educate ourselves on interviewing users and finding the root of their problem. It is critical to set our users up to give constructive, contextual feedback. We would only be doing a disservice to our users and ourselves if we just stuck with the “Have Feedback?” prompt in product and called it a day.