Under pressure to move fast, a tech partner delivers
Blindsided by their prior tech vendor’s shutdown, Berkshire Hathaway HomeServices New Jersey Properties had just five months to find a new tech suite that checked all the boxes— and onboard all 19 offices and 800+ agents.
An unstable tech environment causes the need for speed
When their previous tech vendor abruptly shut their doors, the Berkshire Hathaway HomeServices New Jersey Properties team set out to find a true technology partner that understood their urgency and could be agile and nimble enough to hit the ground running. They also knew this was an opportunity to up their game.
With the clock ticking they needed to move from an unstable environment where support issues were the norm, to a technology offering that would appeal to agents and plug in seamlessly with the systems they were already using.
“We knew we needed to up our game,” said Amanda McCabe, Marketing Director at BHHS New Jersey Properties.
McCabe reached out to MoxiWorks. “Everything from MoxiWorks is so innovative. They already had this great system — all we needed to do was plug-in.”
A suite of tools designed to play nice with others
Certainly, MoxiWorks’ ability to get BHHS New Jersey Properties up and running in such a short span of time made them stand out from the crowd. However, several other distinct features got their team’s attention, including MoxiWorks’ unparalleled integration capabilities and superior customer support.
The ability to have a real plug-and-play platform that didn’t require BHHS New Jersey Properties to ditch the systems their agents had grown accustomed to was vital. This meant they could quickly transition without a complete re-training on all the agents’ tools.
“MoxiWorks delivers more integrations and works with a lot of people we already work with like RealScout, Zipforms, and others,” said McCabe. “The integrations are next-level for us. I can’t even compare it to anything else I’ve seen— and it’s a beautiful thing when an agent can just go in, and everything is there.”
What’s more, McCabe and her team found MoxiWorks to complement and work in tandem with the BHHS brand offering, Sage — so they didn’t have to choose between the two offerings.
Having previously been inundated with support inquiries that McCabe and her team were managing directly with their agents, the level of support they experienced from MoxiWorks was also a significant selling feature. “Now, we can truly say we have a technology partner. They are there for us. They support us,” said McCabe.
“Now, we can truly say we have a technology partner. They are there for us. They support us.”
Marketing Director at BHHS New Jersey Properties
The ability to weather any storm
Reflecting on the changes the pandemic brought to our industry over the last few years, McCabe said the MoxiWorks partnership couldn’t have come at a better time. “Thank goodness we were ready,” said McCabe. “There’s no going back to where we [the real estate industry] were. The whole process of selling or buying a home has changed. MoxiWorks sees that ...and was very quick to make sure we were ready to help our agents. It’s scary to think where we would be without them.”
Today, BHHS New Jersey Properties feels confident they have a state-of-the-art platform that allows them to compete, provide real tech value to their agents, and recruit with confidence. “We’ve never been known as a tech-advanced brokerage, and now we’re able to compete in the space,” said McCabe. “It was night and day after MoxiWorks.”