Client Support

The support team at MoxiWorks is one-of-a-kind. Our Account Managers, Trainers, and Customer Success Specialists are who keep our clients ultra happy and coming back for more. This team has enough "Moxi" for all of us!

Visit the Help Center

The Help Center is a great place to start and might quickly answer your question. If not, get someone on the phone straight away!

Contact Support

Our dedicated support team has your back. Always. They pride themselves on remarkable customer support.

Hours:  Monday to Friday, 8:30am to 5pm PST

MOXI SUPPORT STATS

Client satisfaction

98%

Customer satisfaction

Phone calls

1,500

Calls handled per month
1.5 minute average hold
Email

900

Emails handled per month
1 hour average first response time
Moxi - Joshua - Edited2

Joshua Bentley, Customer Success Manager

JB is never shy to make sure he’s heard. He loves voice acting and puts those chops to use as an advocate for our customers. You can also hear his voice on our phone system if you call us. His passion for providing remarkable customer service ensures that our Customer Success team is among the best in the world. And the fact that his team consistently receives a satisfaction score of 95% or better proves that they’re doing just that.

Customer Satisfaction

"My Success Specialist was a rock star!  Gave brief and specific solution to my problem and provided additional resources that not only helped with the task at hand, but which also enlightened me on additional working knowledge of Moxi. I'm both pleased AND impressed. I'll def share my experience with Moxi support as a positive and effective one that came through for me and I  totally feel like I can count on you again."

Michael J.
The Maine Real Estate Network

"The specialist really was remarkable.  She helped resolve my issue quickly and completely, and patiently answered my endless stream of questions."

Brian Weiss
Long & Foster Real Estate

"Remarkable service is service that exceeds the norm or average for an industry.  In every interaction I have needed to reach out to Moxi support for I have felt like the reps have definitely exceeded a normal tech support experience by providing clear proposed solutions and clear expectations for implementing that resolution.  They have been polite, extremely helpful and thorough in finding an answer.  They know what they are doing and how to fix and what needs to be escalated to engineering.  I find that to be both remarkable service and exceptionally valuable when it comes to a tech tool designed to empower agents to do their jobs better."

Kelly G.
Chase International

"MoxiWorks is the wind beneath my wings, the vanilla creamer in my coffee and the chocolate in my peanut butter."

Pattie M.
Windermere Real Estate

"Awesome."

Bill S.
The Main Real Estate Network

"Julia stayed with my issue until it was resolved despite the challenge of getting in touch because of my workload. I really appreciated her persistence to help :)"

Brad G.
Windermere Real Estate

"Awesome as usual! You have remarkable service."

Shirley H.
Windermere Real Estate

"The turnaround is quick, the staff is very knowledgeable. They care about your issues as if they were their own. Always return a message when they say they will. Top notch!!!"

John D.
Coldwell Banker Kappel Gateway